TEVERUNSHOP stands behind the quality of every product sold and delivered by our team, aiming to meet and exceed every customer’s expectation. If for any reason you are not fully satisfied with your purchase experience within 14 days, we are happy to assist with a replacement or refund (This valid purchase is only available on teverunshop.com).
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Return Period
Products can be returned within 14 days of receipt (subject to the latest logistics update). -
Return Application Process
Before initiating a return, please send a return emial to 📧 mkt2@teverun.com, preferably including a photo or video showing any damage.
Once approved by TEVERUNSHOP, Customer Support will provide the return address. Products must be returned in their original packaging with all accessories and manuals, and customers are responsible for secure packaging.
Please return the product within 7 days of approval and provide the tracking number and query link, otherwise the request will be considered expired. -
Return Types
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Cancellation of Orders Not Yet Shipped
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Orders can be canceled within 24 hours of placement.
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Please contact us as soon as possible at 📧 mkt2@teverun.com.
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Cancellation of Shipped Orders
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Once a parcel has been dispatched and cannot be intercepted, please contact Customer Support upon receiving the parcel to initiate a return.
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Customers are responsible for associated shipping fees.
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Pre-Orders
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All pre-orders are charged immediately, regardless of the expected shipping date.
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After payment, refer to the section above for the return process.
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Delivered Orders
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Orders can be returned within 14 days of receipt without providing a reason; return shipping is the customer’s responsibility.
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If there is a manufacturing defect or damage during transport, contact 📧 mkt2@teverun.com for return & refund; TEVERUNSHOP will cover return shipping.
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The original purchase amount will be refunded to your account within 14 business days after receiving the returned product.
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Used Items
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Returns are not accepted for used items, except in extreme cases of breakage or malfunction.
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Non-Official Website Purchases
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Please follow the return & refund policy of the purchasing platform or store.
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Note: This website only accepts valid purchases from teverunshop.com. Products purchased through other platforms (or distributors) must be returned via the original platform or shop.
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Return Notes
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Provide valid proof of purchase (order number, receipt, invoice, etc.) when applying for a return.
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Products must be intact, in original packaging, with all accessories, manuals, and complimentary items. Labels and logos must show no signs of tampering.
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Unauthorized returns or COD returns will be rejected.
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The return policy only applies to purchases made directly from teverunshop.com.
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Contact
📧 mkt2@teverun.com
