Delivery & Shipping

📦 TEVERUN Shipping Policy Disclaimer

At TEVERUN, we’re committed to delivering a seamless and reliable shipping experience. Please review the following shipping terms to better understand our process and what to expect with your order.

✅ Order Processing Time

Most in-stock items are shipped within 1–2 business days after full payment is received.
Orders aren’t shipped on weekends or public holidays unless otherwise arranged.
Orders with backordered items may require extra time—we’ll notify you promptly if this applies.
Shipping charges (excluding customs duties) will be calculated and shown at checkout.

🔐 Order Verification & Security

To protect our customers:

We may contact you to verify order details before shipment.
Please ensure your contact info (phone & email) is accurate to avoid delays.

💸 VAT at Checkout

What is VAT?
VAT (Value Added Tax) is applied to goods and services, including international orders.

How it works:
If applicable, VAT is automatically calculated and collected at checkout and paid to local tax authorities in compliance with regulations.

🚚 Shipping of High-Value Items

High-value orders (including electric scooters) are shipped with signature confirmation required.
Some carriers may contact you to schedule a delivery—please provide a valid phone number at checkout.

📩 Shipping Confirmation & Tracking

Once shipped, you’ll receive an email or SMS with tracking info and a direct link.
We recommend tracking your shipment regularly, especially for signature-required deliveries.

📦 Items Damaged During Transit

While we carefully pack every order, damage may still occur during shipping.

If your order arrives damaged:

1. Visible Damage on Arrival
– Refuse the package and ask the courier to note: "Package refused due to damage."

2. Concealed Damage (Found Later)
– Contact TEVERUN and the courier within 7 calendar days.

What to prepare for a damage claim:

Description of the issue
Photos of the product & packaging
Courier’s claim or reference number
Preserve original packaging until the claim is resolved

⚠️ Claims made after 7 days may be denied.

🕒 Tracking & Delivery Status

Once shipped, the courier is responsible for routing and final delivery.
Please contact the courier directly for the most accurate status updates using your tracking number.

✍️ Delivery Terms & Signature

Orders over $200 USD require a signature on delivery (including warranty replacements).
Customers may request a waiver in specific cases.
Delivery hours: 8:00 AM – 8:00 PM local time (depends on courier schedule).
Failed delivery attempts may result in a $35 reshipping fee.
Refused deliveries (non-damage related) may be subject to a 20% restocking fee.

❗ Incorrect or Incomplete Shipping Address

If returned due to an incorrect address, the customer covers reshipping costs.
TEVERUN is not responsible for losses or delays caused by inaccurate shipping info.
Please double-check your address before placing an order.