🛡️ TEVERUN Warranty Policy

📅 1-Year Limited Warranty

TEVERUN offers a 1-year limited warranty on electric scooters and key components. This policy ensures fair protection and clear expectations for all users.

🚫 Not Covered by Warranty

The following are not covered under TEVERUN’s limited warranty:

• Products marked with “Clearance,” “Discount,” “Final Sale”, etc.

• Products not purchased from TEVERUN or unauthorized dealers

• Products used for rental, commercial, or racing purposes

• Products modified without TEVERUN’s written approval

✅ Warranty Eligibility

To qualify for warranty service:

• Must provide a valid proof of purchase from TEVERUN or an authorized reseller

• The product must be unmodified, well maintained, and free of misuse

• No signs of water damage or improper storage

• Warranty applies only to the original purchaser

• Warranty is non-transferable and non-renewable after 1 year

🔧 What’s Covered

TEVERUN’s warranty covers key electrical components:

• 🌀 Motor

• 🔋 Battery

• ⚙️ Controller

• 📟 LCD Display

Upon claim approval, replacement parts will be provided free of charge.
Support includes tutorial videos, documents, and remote assistance.
💡 Certified repair partners are available when needed.
⚠️ Shipping and labor costs are not included.

🛠️ What’s NOT Covered

These items are excluded from warranty:

• Cosmetic wear (scratches, dents, tire wear, fabric tears)

• Environmental damage (moisture, corrosion, saltwater exposure)

• Damage from unauthorized repairs or services

• Natural wear like fading paint, rust, or rubber/plastic aging

• Water damage, including rain or submersion

• Missing hardware (screws, bolts, etc.) due to lack of maintenance

• Any third-party parts (e.g., non-TEVERUN tires or batteries) – these are covered by the original manufacturer

🚚 Warranty Timeline & Shipping Policy

📝 How to Submit a Warranty Claim

Step 1: Email 📧 mkt2@teverun.com
Step 2: Include:

• Order number

• Description of the issue

• Clear photos/videos

Step 3: We’ll respond within 1–3 business days with next steps.

⚠ Claims without proper documentation may be delayed or denied.

🔒 Warranty Owner Responsibilities

As a TEVERUN owner, you are responsible for:

• Performing regular maintenance as described in the user manual

• Using the scooter under proper conditions

• Keeping records of any service or repairs

Neglecting these responsibilities may result in a denied claim.

❓ Frequently Asked Questions

Q: Why isn’t water damage covered?
A: Our scooters are water-resistant, not waterproof. Like major electronics brands (e.g., Apple), water damage is excluded from coverage.

Q: Can I buy an extended warranty?
A: Not currently. However, TEVERUN keeps all key components in stock to support repairs beyond the 1-year period.

Q: Does the warranty apply internationally?
A: Yes! TEVERUN provides global parts support. International customers simply cover the shipping cost.

Q: Are screws or bolts covered?
A: No. Screws and bolts are considered routine maintenance items. Each scooter includes a tool kit for this purpose.

📬 Need Help?

For any warranty-related questions or claims, please contact us:

📧 mkt2@teverun.com
We’re always here to help.