Warranty

🛡️ TEVERUN Warranty Policy

📅 1-Year Limited Warranty

TEVERUN offers a 1-year limited warranty on electric scooters and key components. This policy ensures fair protection and clear expectations for all users.

🚫 Not Covered by Warranty

The following are not covered under TEVERUN’s limited warranty:

Products marked with “Clearance,” “Discount,” “Final Sale”, etc.
Products not purchased from TEVERUN or unauthorized dealers
Products used for rental, commercial, or racing purposes
Products modified without TEVERUN’s written approval

✅ Warranty Eligibility

To qualify for warranty service:

Must provide a valid proof of purchase from TEVERUN or an authorized reseller
The product must be unmodified, well maintained, and free of misuse
No signs of water damage or improper storage
Warranty applies only to the original purchaser
Warranty is non-transferable and non-renewable after 1 year

🔧 What’s Covered

TEVERUN’s warranty covers key electrical components:

🌀 Motor
🔋 Battery
⚙️ Controller
📟 LCD Display

Upon claim approval, replacement parts will be provided free of charge.
Support includes tutorial videos, documents, and remote assistance.
💡 Certified repair partners are available when needed.
⚠️ Shipping and labor costs are not included.

🛠️ What’s NOT Covered

These items are excluded from warranty:

Cosmetic wear (scratches, dents, tire wear, fabric tears)
Environmental damage (moisture, corrosion, saltwater exposure)
Damage from unauthorized repairs or services
Natural wear like fading paint, rust, or rubber/plastic aging
Water damage, including rain or submersion
Missing hardware (screws, bolts, etc.) due to lack of maintenance
Any third-party parts (e.g., non-TEVERUN tires or batteries) – these are covered by the original manufacturer

🚚 Warranty Timeline & Shipping Policy

Time Since Delivery	What's Covered	Shipping Fees
Within 30 business days	Parts + Shipping	Covered by TEVERUN
After 30 business days	Parts only (free)	Paid by Customer

📝 How to Submit a Warranty Claim

Step 1: Email 📧 mkt2@teverun.com
Step 2: Include:

Order number
Description of the issue
Clear photos/videos

Step 3: We’ll respond within 1–3 business days with next steps.

⚠ Claims without proper documentation may be delayed or denied.

🔒 Warranty Owner Responsibilities

As a TEVERUN owner, you are responsible for:

Performing regular maintenance as described in the user manual
Using the scooter under proper conditions
Keeping records of any service or repairs

Neglecting these responsibilities may result in a denied claim.

❓ Frequently Asked Questions

Q: Why isn’t water damage covered?
A: Our scooters are water-resistant, not waterproof. Like major electronics brands (e.g., Apple), water damage is excluded from coverage.

Q: Can I buy an extended warranty?
A: Not currently. However, TEVERUN keeps all key components in stock to support repairs beyond the 1-year period.

Q: Does the warranty apply internationally?
A: Yes! TEVERUN provides global parts support. International customers simply cover the shipping cost.

Q: Are screws or bolts covered?
A: No. Screws and bolts are considered routine maintenance items. Each scooter includes a tool kit for this purpose.