🔁 TEVERUN Returns & Exchanges Policy

📌 General Return Guidelines

• Products purchased from authorized retailers must follow that retailer’s return policy.

• All electric scooters purchased through the official TEVERUN website follow the policy below.

• International orders are not eligible for return or exchange due to high shipping costs.

🚫 Order Cancellation

• Orders can be canceled within 24 hours of placement.

• Express shipping orders (e.g., Next-Day Air) must be canceled within 6 hours.

• Contact us at 📧 mkt2@teverun.com as soon as possible.

✅ Return & Exchange Eligibility

1. Unopened & Unused Scooters – Within 3 Days of Delivery

• Must be unopened and unused.

• Return within 3 business days.

• 20% restocking fee applies.

• Refund issued as store credit or gift card.

• Customer covers return shipping.

• Refusing a shipment will also incur a 20% fee, unless the box is visibly damaged.

2. Opened or Lightly Used Scooters (<10 miles) – Within 30 Days

• Must be in original condition and packaging.

• Usage must be under 10 miles.

• Return/exchange within 30 days of delivery.

• 20% restocking fee applies.

• Refund issued as store credit or gift card.

🔍 Up to 10 miles is considered reasonable testing. Contact support before returning.

❌ Returns Not Accepted If:

• More than 30 days have passed.

• Scooter has been ridden over 10 miles.

• Signs of misuse, water damage, or modification.

• Used for commercial, rental, or competition.

• Purchased as refurbished, discounted, or clearance.

• Return is without prior approval.

• Dissatisfaction with subjective performance (speed, range, etc.).

• International orders.

• Return due to local regulation restrictions.

🧩 Accessories, Parts & Digital Products

• Non-returnable unless defective upon arrival.

• Approved returns may incur a restocking fee.

• Customers are responsible for compatibility checks.

🔍 Defects vs. Non-Defects

📦 Return/Exchange Instructions

1. Email your order number and reason for return to 📧 mkt2@teverun.com

2. Upload photos/videos and confirm eligibility.

3. Once approved, return product using original or sturdy packaging.

⏱ After receiving and inspecting the return, refunds are processed within 5 business days.

⚠ Note: Applying does not guarantee approval. TEVERUN reserves the right to reject returns that don’t meet policy requirements.

💵 Shipping & Restocking Fees

• Restocking fee: Up to 20%, based on condition.

• Refunds are reduced by:

  • Original shipping costs

  • Non-refundable items (e.g., accessories)

  • Duties/taxes

  • Return shipping is paid by customer

📋 Condition Requirements

Returned scooters must:

• Be in same condition as delivered

• Be free of water damage, scratches, dents, rust, or misuse

• Be securely packaged

• Heavily used returns or those without original packaging may face extra 20% deduction

📦 Returns Due to Shipping Damage

If visible damage upon delivery:

• Refuse the shipment

• Ask courier to note the damage

If hidden damage found later:

• Notify TEVERUN and the carrier within 7 days

• Provide photos/videos and tracking number

• Submit a support ticket immediately

🛠 Warranty Returns

• Products deemed defective under warranty are eligible for return at TEVERUN’s expense

• Replacements are sent after the original product is received and inspected

• You may choose store credit or gift card after product return

📌 Final Notes on Returns & Exchanges

• TEVERUN offers free initial shipping, but return shipping is the customer’s responsibility

• All returns are manually inspected

• Our team is dedicated to fair, responsive service

💳 How Will I Receive My Refund?

• Refunds are issued as store credits or TEVERUN gift cards

• Final amount adjusted for:

  • Restocking fees

  • Return deductions

❓ Have Questions?

We’re here to help.
📧 Email us at mkt2@teverun.com